Support
Need a hand? Email [email protected] and a human will answer. Anneal is made by FusionLeaf Collective LLC. If you write in about a bug, tell us your device, your OS version, and what you were doing when it happened, and we will get to the bottom of it faster.
Contact us
One address for everything: [email protected]. That covers bug reports, billing questions, account problems, feature requests, and press.
You can also reach us from inside the app: open Settings, then About, then Contact support. That works on every account, free or Pro. Anneal Pro subscribers additionally get a direct feedback bubble in the app as their priority support channel.
Anneal Pro, billing, and cancelling
Anneal Pro is an auto-renewing subscription. Monthly is $6.99 with a 7-day free trial. Annual is $49.99, with a $39.99 introductory price for your first year at launch; the annual plan does not include a free trial, because a free trial and an introductory price cannot be combined on one plan.
Your subscription is billed by the app store you bought it from, not by us, so that is also where you manage or cancel it:
- iPhone and iPad: open the Settings app, tap your name, tap Subscriptions, then choose Anneal.
- Android: open the Google Play Store, tap your profile icon, tap Payments and subscriptions, then Subscriptions, then choose Anneal.
Cancelling stops the next renewal and you keep Pro until the end of the period you already paid for. If you cancel during a free trial before it ends, you are not charged.
Already paid but Pro is not showing? Open Settings, then Account, and tap the upgrade row to open the Anneal Pro screen. Restore Purchases is at the bottom of it. Make sure you are signed in to the same App Store or Google Play account you bought with. If it still does not appear, email us and include the store you purchased from and the approximate date.
Refunds are handled by Apple and Google under their own policies, so we cannot issue them directly. Apple: reportaproblem.apple.com. Google: your Google Play subscriptions. Tell us anyway if something went wrong, because we would rather fix the cause.
What you get without paying
Workout logging, your full history, deload detection, progression prefills, rest timers, warm-up ramps, the plate calculator, cardio, the single-session generator, import and export, cloud backup, all 8 themes, the community library, and the social feed are free and stay free. Free accounts include 3 saved workouts and 5 custom exercises. Pro adds the long view and the planning tools: longer analytics ranges, the muscle-volume trend chart, the Body tab, next-cycle recommendations in the deload digest, planned periodization, the multi-day split generator, the full program library, unlimited saved workouts and custom exercises, and priority support.
Your data
Anneal is local-first. Your training log lives in a database on your phone and the app works offline. Signing in adds cloud backup so you can restore on a new phone.
- Export: open Settings, then Privacy, and export every workout, session, and measurement as JSON or CSV. This is free and always available.
- Import: in the same Settings, then Privacy section, bring your history over from another workout app with a CSV import.
- Moving to a new phone: sign in with the same account on the new device and your backed-up data restores.
For the full detail on what we collect and why, read the Privacy Policy.
Account and deletion
You can delete your account and your cloud data from inside the app at any time: Settings, then Account, then the danger zone at the bottom. Full detail, including exactly what is removed and what may be kept, is on the Delete your account page. If you cannot get into the app, email [email protected].
Deleting your account does not remove the local database on your phone. Uninstall the app to remove that.
Community and reporting
The social and library features are optional and stay inactive until you create a profile. Every place someone can post something carries report and block actions, and reports reach a moderation queue we act on. The rules are in the Community Guidelines. To report something urgent, email [email protected].
Reporting a bug
Send it to [email protected] with:
- Your device and OS version, for example iPhone 15 on iOS 18.
- The app version, shown in Settings at the bottom.
- What you did, what you expected, and what happened instead.
- A screenshot if the problem is something you can see.
Policies
Contact
FusionLeaf Collective LLC
North Carolina, United States
[email protected]